Information for Families


Families are encouraged to visit while the client is in treatment.
Visitors and visiting hours are permitted on Saturday, Sunday and holidays. Clients must ensure that they talk to staff about our visitation policy before inviting family members and friends.
All visitors are required to report into the office upon arrival.

Telephone Calls

Clients may use the pay phone in the facility. Family members and friends may call the main office and leave a message for the client. We do not provide email, fax or internet services.

Family Mediation

Family members may be asked to participate in a mediation meeting upon client’s request.

Mail Correspondence

We encourage family and friends to write to clients while in residency. Mail can be addressed to the client and sent to:
Client’s Name
c/o Seven South Street Treatment Centre,
7 South Street
Orillia, ON
L3V 3T1